Two examples are Reji’s suffering and Amritha’s waiting. In case of Reji, a hospital, due to negligence of the doctors and staff in giving anaesthesia, crippled him for life. In case of Amritha, an engineering graduate, after attending an interview for job, did not receive any news of the result. In both the cases, they were conscious of their rights. Reji’s father filed a complaint in the State Consumer Disputes Redressal Commission claiming compensation of 5 lakh for medical negligence and deficiency in service.

The State Commission dismissed his case but he appealed again in the National Consumer Disputes Redressal Commission, New Delhi. The National Commission in its decision held hospital responsible for medical negligence and directed to pay the compensation. In case of Amritha, she filed an application under RTI Act to know the result. She soon got her call letter for appointment. Thus, there is a need for consumer consciousness to protect their interests successfully.